Lori Thompson, Head of Operations at Chestertons, and is responsible for streamlining the company’s processes, improving efficiency, productivity and the customer experience whilst ensuring regulatory compliance.
Lori is a pioneer of estate agency compliance. Lori joined the industry 20 years ago with Foxtons as an Accounts Assistant. Lori was then put in charge of a team and ran the Property Management and Lettings Accounts department for eight years. In 2008, Lori set up Foxtons’ Compliance Department when the word ‘compliance’ did not even feature in agency vocabulary.